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Friday, November 17, 2006

Colorado has outsourced the processing of child support payments to a private company called Affiliated Computer Services (ACS) of Dallas, Texas.

Recently, one of ACS's computers was stolen. The computer had the names, addresses, Social Security numbers and other information on 1.5 million child support recipients, payers, and others. This is not the first time ACS has lost other peoples' data in Colorado. It also seems that ACS bonds are in default, and that ACS has been backdating stock options for its executives.

In spite of this, an Indiana agency wants to hire ACS to run their food stamp eligibility program. Why? Is it because the agency's head used to be a VP at ACS? Or because of ACS' $12,500 contribution to Indiana's Governor? Or is it because ACS is just so darned good at what they do?

This article in the November 7 Rocky Mountain News has more details on the most recent loss of peoples' data by ACS. The article lists three other incidents in Colorado going back to 2004.

Who is ACS, Anyway?

ACS link is a "business process outsourcing" company. They do data processing for other companies and government agencies. They claim to be able to lower costs for their clients.

Some of ACS' bonds are in default. Also, ACS has delayed filing its quarterly report with the Securities and Exchange Commission because of an investigation into the backdating of stock options for its executives.

ACS has also been involved in shenanigans in Canada. Like paying police officers to grease the skids so Edmonton would hire ACS to install photo-radar devices.

Unbossed has written about ACS here.

Indiana and ACS

Indiana's Family and Social Services Administration (FSSA) has negotiated a contract with ACS to run Indiana's Food Stamp eligibility program. See here.

The South Bend Tribune reported in an August 21 article that a contract with ACS in North Carolina was cancelled after ACS failed to meet deadlines, causing increased costs to that state. An ACS contract also had complaints in Georgia.

It's surprising that Indiana would even considering hiring ACS, under the circumstances.

Well, maybe it's not so surprising.

The Secretary of FSSA is a man named Mitch Roob. Coincidentally, he used to be the Vice President of ACS. Roob was appointed by Indiana Governor Mitch Daniels. ACS has donated $12,500 to Daniels' election campaigns, according to the above August 21 article in the South Bend Tribune.

Taking Down Words is an excellent Indiana-based blog seems to be on top of things there. They regularly discuss the cronyism and "government for sale" that Indiana's governor seems to be pushing.

And this link: http://www.topix.net/com/acs has a bunch of "goodies" about ACS. (Well, "baddies" would be more like it.)

Why Is Government Privatizing These Tasks?

Conservative politicians keep telling us that government is inefficient and the private sector can do everything better. There's much data to counter this blind devotion to ideology. For example, IRS employees can collect overdue taxes at far lower cost than the contractors hired to do the same work. See "IRS and Private Debt Collectors - I Don't Make this Stuff Up. I'm Not that Funny" and "Your Private Information – Sold off by the Republicans" and "Just Bad Math?" (plus articles on Unbossed too numerous to mention; go there and search for IRS).

But there's more to it than that. Many of the private corporations that get government contracts make campaign contributions. What better way to get campaign contributions from corporations than by offering to let corporations do the work that governments are supposed to do? Just ask Mitch Daniels.

Comments

2 comments

[1]
Remember Tri -West in December 2002?

From Privatizing Information and Information Technology - Whose Life Is it Anyway? 22 J. Marshall J. Computer & Info. L. 375 (2004)
http://papers.ssrn.com/sol3...

On December 14, 2002, someone broke into the offices of TriWest Healthcare Alliance and stole all its computer hard drives containing information on 562,000 members of the military located in Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, South Dakota, Utah, Wyoming, and western Texas. The information contained names, addresses, phone numbers, Social Security numbers, claims data, birth dates, duty stations, medical records, credit card numbers, and other information on active-duty military personnel and their dependents and retirees enrolled in TriCare through TriWest Healthcare Alliance Corporation, a managed care support contractor.

It is possible the thief was simply looking for an easy target. TriWest's offices in Phoenix were so insecure that electronic door records show the thief made two trips into and out of the area. The thief's identity remains unknown, in part because the office was not even protected by surveillance cameras.

But while it is natural to think of this only in terms of identity theft and the havoc this would cause those whose information has been stolen, it is possible the motives may have been more treacherous. It is likely that many of the military beneficiaries were preparing to be deployed to the Middle East in preparation for the war on Iraq. Someone who wanted to seek revenge on those involved and potentially weaken the resolve of the military in an invasion could use information to locate spouses and children and kidnap them or terrorize and then kill them. So far nothing so terrible has happened. Indeed, some suggest that identity theft may be used in a more benign way simply to finance terrorism.

Although the TriWest theft may be a worst-case scenario for contracting out information gathering and IT technology, it is not unique.

Posted by shirah at Friday, November 17, 2006 06:14:40

[2]
Great post.

Sure, government is inefficient. But to get some out and out incompetence and corruption into the mix, your best bet is always going to be privatization. In that regard, it looks like ACS is a good fit for Indiana.

Posted by smintheus at Sunday, November 19, 2006 12:31:04

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